Operations • Module glossary
This glossary explains common words and fields you’ll see when using Logistics in XFatora.
Also known as: Logistics Management
What it is: A carrier is the company or service that transports shipments (courier, freight, internal fleet).
When you use it: Use carriers to manage delivery performance and costs.
Example: You use one carrier for local deliveries and another for international shipping.
Common fields (and what they mean):
Related terms: Shipment, Delivery SLA
What it is: Customer notifications are messages sent about shipment progress (dispatched, out for delivery, delivered).
When you use it: Use them to reduce support tickets and increase satisfaction.
Example: Customers receive a message: “Your order is out for delivery.”
Common fields (and what they mean):
Related terms: Support Desk, Tracking
What it is: Delivery cost includes carrier fees, fuel, labor, and packaging costs for shipping.
When you use it: Use delivery cost tracking to price shipping accurately and improve margins.
Example: You discover certain routes cost more and adjust delivery pricing policy.
Common fields (and what they mean):
Related terms: Fleet Operations, Profitability
What it is: A delivery order is the instruction to deliver specific items and quantities to a destination.
When you use it: Use delivery orders to guide picking, packing, and dispatch.
Example: A sales order triggers a delivery order for the warehouse team.
Common fields (and what they mean):
Related terms: Inventory, Picking & Packing
What it is: Delivery SLA is the promised delivery time window (same day, next day, 2–3 days).
When you use it: Use delivery SLAs to set expectations and monitor performance.
Example: Express deliveries must arrive within 24 hours.
Common fields (and what they mean):
Related terms: Carrier, ETA
What it is: Delivery status shows the current stage of a shipment—prepared, dispatched, in transit, delivered, failed.
When you use it: Use statuses to trigger notifications and internal follow-ups.
Example: A failed delivery triggers a reschedule task automatically.
Common fields (and what they mean):
Related terms: Customer Notifications, Returns
What it is: Dispatch is the step where goods leave your facility and become the responsibility of logistics transport.
When you use it: Use dispatch confirmation to start tracking and customer updates.
Example: Once dispatched, the customer receives a message with tracking details.
Common fields (and what they mean):
Related terms: Tracking, Shipment
What it is: ETA is the estimated delivery arrival time.
When you use it: Use ETA to keep customers informed and reduce “Where is my order?” calls.
Example: Customer portal shows ETA updated to 4:30 PM.
Common fields (and what they mean):
Related terms: Tracking, Customer Notifications
What it is: A logistics dashboard summarizes shipments, on-time rates, delays, and workload.
When you use it: Use it to spot bottlenecks and improve delivery performance.
Example: Dashboard shows top delay reasons and on-time delivery trends.
Common fields (and what they mean):
Related terms: Reporting, Goals Tracker
What it is: A packing list is the document detailing what is included in a shipment package.
When you use it: Use it to reduce picking errors and help customers verify deliveries.
Example: The packing list shows 10 items across 3 cartons.
Common fields (and what they mean):
Related terms: Picking & Packing, Shipment
What it is: Picking is selecting items from inventory; packing is preparing them for shipment.
When you use it: Use picking and packing steps to reduce mistakes and improve shipping speed.
Example: Warehouse staff picks by location then packs with labels and packing list.
Common fields (and what they mean):
Related terms: Inventory, Barcode Scanning
What it is: A pickup is collecting goods from a supplier, warehouse, or customer location.
When you use it: Use pickups for returns, supplier collections, or internal transfers.
Example: A driver picks up returns from a customer and brings them back to the warehouse.
Common fields (and what they mean):
Related terms: Returns, Fleet Operations
What it is: Proof of delivery is confirmation that the customer received the shipment (signature, photo, or confirmation code).
When you use it: Use POD to prevent disputes and confirm completion.
Example: Driver captures a signature at delivery and uploads it as proof.
Common fields (and what they mean):
Related terms: Shipment, Customer Disputes
What it is: Returns are shipments coming back due to damage, wrong items, or customer changes.
When you use it: Use return workflows to update inventory and handle refunds or replacements smoothly.
Example: A customer returns a defective item; inventory is updated on receipt.
Common fields (and what they mean):
Related terms: Warranty Center, Inventory, Credit Note
What it is: A route is the planned path and sequence of deliveries for a driver or shipment run.
When you use it: Use routing to reduce delivery time and fuel costs.
Example: One route covers 8 customer stops in the same district.
Common fields (and what they mean):
Related terms: Fleet Operations, ETA
What it is: A shipment is the movement of goods from your warehouse to a customer or between locations.
When you use it: Use shipments to track delivery progress and keep customers informed.
Example: You create a shipment for 20 boxes going from Warehouse A to a customer site.
Common fields (and what they mean):
Related terms: Delivery Order, Tracking, Proof of Delivery
What it is: A shipping label contains delivery address and routing information for carriers.
When you use it: Use labels to ensure shipments arrive correctly and can be tracked.
Example: Each carton receives a label with destination and tracking number.
Common fields (and what they mean):
Related terms: Carrier, Tracking
What it is: Tracking shows where a shipment is and its current status.
When you use it: Use tracking to improve transparency and support delivery troubleshooting.
Example: A shipment is marked “In Transit” then “Delivered” once confirmed.
Common fields (and what they mean):
Related terms: Shipment, Proof of Delivery
