AI Sales Assistant for Tickets

What you can do here

• Generate ticket summaries when AI is enabled.
• Request reply suggestions to speed up responses.
• Enhance text with polite, formal, or friendly tone.

Before you start

• AI Sales Assistant must be configured in Settings with provider, key, and model.
• Staff members need Support Desk permissions to access ticket tools.
• Confirm your team policy on AI-assisted responses.

Step-by-step

1. Open a ticket and select the AI Sales Assistant options.
2. Generate a summary to review the ticket history.
3. Request a reply suggestion and edit it to match your tone.
4. Use text enhancement for polite, formal, or friendly style before sending.

Tips & Common mistakes

• Always review AI responses before sending to customers.
• Use summaries for long threads to save time.
• Keep tone selection consistent with your brand voice.

FAQ

Next steps