Centralize tickets, accountability, and response history—so customers always get timely answers and your team has full context on every issue.
Route tickets to the right team with consistent categories and ownership.
Set response targets and keep performance visible.
Collaborate behind the scenes without cluttering customer communication.
See customer history and related work alongside the ticket.
Keep customers and internal teams updated as tickets move.
Identify recurring issues and track performance across agents or categories.
Centralize tickets, accountability, and response history—so customers always get timely answers and your team has full context on every issue.
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Yes. Define categories and route tickets to owners or teams based on your rules.
Agents can add internal notes and use mentions to coordinate work on complex issues.
Customers can receive notifications and view ticket status depending on your setup.
Yes. Track volume, response time, and resolution metrics with exportable summaries.
Start with Support Desk today and expand across modules as your teams grow.
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