Included in: Enterprise
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Module
Surveys
Collect feedback and improve operations with measurable signals.
Surveys helps teams collect structured feedback from customers or internal users. Use it to measure satisfaction, capture requirements, and track improvements over time.
Key Benefits
Standardize feedback collection instead of ad-hoc messages
Measure satisfaction and service quality
Capture structured inputs for product or operations improvements
Segment results by audience and time period
Reduce support noise by routing feedback into a consistent process
Features & Capabilities
Comprehensive feature set designed for operational excellence
Survey creation
Build surveys with clear questions and response types, suitable for internal or customer audiences.
Create reusable survey templates
Support multiple question types (where enabled)
Draft to publish lifecycle
Control who should answer the survey
Distribution
Share surveys through links or customer workflows so responses are easy to collect.
Link-based access for external respondents
Embed-friendly forms when required
Optional controls for respondent identification
Use in onboarding, post-service feedback, or internal reviews
Results and analysis
Review responses and trends so teams can turn feedback into actions.
Responses list with filtering
Summary visibility (counts, trends where enabled)
Export/reporting options (depending on deployment)
Track improvements over time with repeated surveys
Operational usage
Use surveys as part of quality, support, HR, or project delivery processes.
Post-ticket satisfaction surveys
Employee pulse checks
Project delivery retrospectives
Customer onboarding feedback
Common Workflows
Step-by-step processes to achieve your business goals
Create and run a customer satisfaction survey
1
Create a new survey template
2
Publish the survey
3
Share the survey link to the target audience
4
Collect responses
5
Review summary and key comments
6
Decide actions and re-run survey later to measure improvement
Internal pulse survey
1
Create a short internal survey
2
Share with employees on a fixed cadence
3
Review results by period
4
Track top issues and improvement actions
Common Use Cases
Customer satisfaction measurement
Service quality feedback after support cases
Internal employee pulse surveys
Project delivery retrospectives
Built-in Reports & Analytics
Survey responses list
Response trends by period (where enabled)
Exported results for analysis (where enabled)
Available in These Plans
Choose the plan that fits your business needs
Business Plan
Enterprise Plan
Ready to get started with Surveys?
Join hundreds of businesses already using Xfatora to streamline their operations
User guide
How to use Surveys
Setup checklist, key workflows, reports, and troubleshooting.
Talk to our solution team
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