Refund Policy

1. Introduction

This Refund Policy explains how refunds, cancellations, trials, renewals, setup services, implementation work, support packages, and subscription changes are handled for Xfatora services.

2. General principle

Xfatora provides business software and related services that may include subscription access, setup, configuration, onboarding, training, support, implementation, customization, data migration, and workflow consulting. Because these services may involve immediate account access, reserved delivery time, configuration work, and customer-specific setup, refunds are limited as described below unless otherwise agreed in writing.

3. Subscription fees

Unless otherwise stated in a written agreement, subscription fees are billed in advance, paid subscription fees are non-refundable after the subscription period begins, canceling a subscription stops future renewal charges but does not automatically refund the current paid period, access may continue until the end of the paid period unless terminated for breach, security risk, or non-payment, and partial-period refunds are not provided unless required by law or approved by Xfatora in writing.

4. Trials and demos

When Xfatora provides a free trial, pilot, or demo, customers should use that period to evaluate fit before purchasing a paid subscription. Payments made after a trial, pilot, or demo are generally non-refundable unless Xfatora states otherwise in writing.

5. Setup, onboarding, implementation, and customization fees

Fees for setup, onboarding, training, configuration, customization, implementation, data migration, workflow design, consulting, or professional services are generally non-refundable once work has started, time has been reserved, or deliverables have been prepared.

If a project is canceled before work starts, Xfatora may, at its discretion, refund unused professional service fees after deducting payment processing costs, administrative costs, third-party charges, and any work already performed.

6. Renewal payments

Customers are responsible for tracking renewal dates and cancellation deadlines. Renewal payments are non-refundable once processed unless a duplicate payment occurred, Xfatora charged the customer in error, a refund is required by law, or Xfatora approves an exception in writing.

7. Duplicate or incorrect charges

If you believe you were charged incorrectly, contact support@xfatora.com with the business name, billing email, invoice or payment reference, date and amount of charge, and explanation of the issue. If Xfatora confirms a duplicate or incorrect charge, Xfatora will correct the charge or issue a refund where appropriate.

8. Plan upgrades and downgrades

Plan upgrades may be billed immediately or prorated depending on the subscription arrangement. Downgrades may apply from the next billing cycle unless otherwise agreed. Downgrading does not automatically refund fees already paid for the current period. Customers are responsible for ensuring the selected plan supports required users, modules, storage, limits, and workflows before changing plans.

9. Non-refundable items

The following are generally non-refundable unless required by law or agreed in writing: used subscription periods, setup and onboarding work already started, implementation or customization work already started, data migration work, training sessions delivered or reserved, support packages already used or reserved, third-party fees, payment processing charges, bank transfer fees, taxes unless refundable under applicable law, and services terminated due to breach of Terms or Acceptable Use Policy.

10. Service issues

If you experience a service issue, contact support@xfatora.com promptly. Xfatora will review the issue and may provide troubleshooting, correction, workaround, service credit, extension, or other reasonable remedy depending on the situation, plan, and agreement. A service issue does not automatically qualify for a refund.

11. Cancellation and refund request process

To request cancellation or a refund, contact support@xfatora.com or use any account process made available by Xfatora. Requests should include business name, account owner name, billing email, subscription or invoice reference, payment date, amount paid where relevant, requested cancellation date where relevant, reason for the request, and supporting documents where relevant. Submission of a refund request does not guarantee approval.

12. Refund method, changes, and contact

Approved refunds are usually returned to the original payment method where possible. Processing times may vary depending on banks, payment providers, and administrative review. Xfatora may deduct processing fees, transfer costs, taxes, third-party charges, and amounts for services already delivered where permitted.

Xfatora may update this Refund Policy from time to time. For refund or cancellation questions, contact Xfatora at support@xfatora.com. Website: xfatora.com.