Privacy Policy

1. Introduction

Xfatora respects the privacy of customers, website visitors, trial users, account users, administrators, employees, contractors, vendors, and other individuals who interact with xfatora.com or Xfatora services.

This Privacy Policy explains how Xfatora collects, uses, stores, shares, and protects information when you visit xfatora.com, request a demo, contact us, subscribe to Xfatora, use Xfatora business software, receive support, or otherwise interact with us.

Xfatora provides business software that may include workflows such as accounting, invoicing, CRM and sales, procurement, inventory, project management, HR and payroll, attendance, helpdesk, fleet operations, logistics, manufacturing, surveys, goals, data exporting, asset management, warranty management, and compliance-related operations.

2. Information we collect

We may collect account, contact, business, billing, website, usage, support, and communication information.

• Name, business name, job title, email address, phone number, country or region, billing contacts, and support contacts.
• Customer, supplier, employee, project, asset, inventory, invoice, payroll, attendance, quotation, contract, ticket, survey, logistics, fleet, manufacturing, warranty, approval, attachment, note, and workflow records entered into Xfatora.
• Plan type, subscription status, payment status, invoice records, renewal history, cancellation history, and limited payment-related information required to process or confirm transactions.
• Pages visited, forms submitted, referring pages, browser and device information, IP address, approximate location, session activity, feature usage, and logs needed for security, troubleshooting, analytics, and service improvement.
• Messages sent to Xfatora, demo requests, support tickets, email correspondence, meeting notes, feedback, survey responses, issue reports, and troubleshooting details.

3. How we collect information

We collect information when you visit xfatora.com, submit forms, create or use an account, enter data into Xfatora, are invited by your organization, communicate with us, pay for or renew a subscription, interact with cookies or analytics, or when system logs are generated during normal service operation.

4. How we use information

We use information to provide, operate, maintain, secure, support, and improve Xfatora services.

• Create and manage accounts, users, roles, modules, and workflows.
• Process subscriptions, renewals, invoices, payments, and account administration.
• Respond to demo requests, support requests, and customer inquiries.
• Troubleshoot errors, investigate incidents, maintain reliability, and protect accounts from abuse or unauthorized access.
• Provide reports, dashboards, exports, notifications, reminders, and workflow automation requested by users.
• Improve website content, product usability, onboarding, documentation, and customer success.
• Comply with legal, tax, accounting, regulatory, security, and contractual obligations.
• Enforce our Terms of Service and Acceptable Use Policy.

5. Customer business data

Customer business data means information entered, uploaded, imported, generated, or stored by customers and their users inside Xfatora.

Customers control the content of their business data. Xfatora processes customer business data to provide the service, support customer requests, maintain security, troubleshoot issues, and fulfill contractual obligations.

Customers are responsible for ensuring they have the right to upload and process data, configuring users and permissions correctly, protecting account credentials, reviewing exports and shared records before disclosure, and complying with laws that apply to their own operations.

6. Legal bases and business purposes

Depending on the location of the user and applicable law, we may process personal information based on performance of a contract, steps requested before entering into a contract, legitimate business interests, consent, compliance with legal obligations, and protection of rights, security, and service integrity.

7. How we share information

We do not sell personal information. We may share information with service providers that help us operate, host, secure, support, analyze, communicate, bill, or improve the service; payment and billing providers; professional advisers; authorities where required by law or valid legal process; parties involved in business transfers; and customer-authorized users, administrators, integrations, or recipients based on account settings and user actions.

8. International data transfers

Xfatora may process or store information in countries other than the country where the user or customer is located. Where required, we use appropriate safeguards for international transfers, which may include contractual commitments, security controls, and vendor review.

9. Data retention

We retain information for as long as reasonably needed to provide the service, maintain accounts, resolve disputes, support backups, comply with legal and contractual obligations, prevent fraud and abuse, enforce agreements, and protect rights. Customer business data may remain in backups for a limited period after deletion or account termination according to backup and retention practices.

10. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication, permission management, logging, backup procedures, monitoring, encryption where appropriate, and internal access restrictions.

No online service can guarantee absolute security. Customers must use strong passwords, protect login credentials, manage user permissions, and notify Xfatora promptly about suspected unauthorized access.

11. User rights and choices

Depending on applicable law, individuals may have rights to access, correct, delete, restrict, object to, withdraw consent for, or request a copy of certain personal information. Requests can be sent to support@xfatora.com. We may verify the requester identity and authority before acting on a request. When personal information is part of customer business data controlled by a customer organization, we may direct the requester to that organization.

12. Cookies, children, third parties, and changes

xfatora.com may use cookies and similar technologies to operate the website, remember preferences, understand traffic, improve pages, and support marketing or analytics. More details are available in the Cookie Policy.

Xfatora is intended for business use and is not directed to children. Users should not submit children personal information unless their organization has the lawful right and business need to process it.

xfatora.com or Xfatora services may include links, embedded content, or integrations with third-party websites or services. Xfatora is not responsible for third-party privacy practices.

We may update this Privacy Policy from time to time. The updated version will be posted on xfatora.com with a revised last updated date. Continued use after an update means the updated policy applies.

13. Contact

For privacy questions or requests, contact Xfatora at support@xfatora.com. Website: xfatora.com.