XFatora account and data deletion

1. How to request deletion

In a supported XFatora mobile app, open Profile or More, choose Account and privacy, and select Request account deletion. You may also email support@xfatora.com from the address associated with your account and use the subject “XFatora account deletion”.

Include the account email address and organization or workspace name. Never send your password, purchase token, receipt, invitation token, or other secret. XFatora may verify your identity and authority before acting on the request.

2. What the request covers

A verified account-deletion request covers the requester’s Xfatora account identity, profile and access, active sessions, registered mobile device and push-notification identifiers, and personal support information associated with that account where deletion is permitted.

If the requester is the owner or authorized administrator of an organization workspace, Xfatora will confirm the requested treatment of the organization’s customer business data before deletion. A staff user cannot unilaterally delete business records controlled by the staff user’s employer or another customer organization.

3. Data that may be retained

XFatora may retain records that must be kept for legal, tax, accounting, employment, payroll, payment, fraud-prevention, security, dispute, or contractual purposes. This can include employment and contract records, attendance and payroll records, subscription and transaction records, invoices, audit and security logs, and evidence needed to establish or defend legal rights. Deleting a staff user’s login does not erase employer-controlled business or employment records that the employer or XFatora must retain.

Deleted information may remain in protected backups until those backups are overwritten under the applicable backup schedule. Any retained information is restricted to the stated purpose and kept only for the applicable legal, contractual, security, or backup retention period. XFatora will explain any retention that applies when responding to the verified request.

4. Subscription and access effects

Deleting an XFatora account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription in the relevant store before requesting deletion if you want future renewals to stop.

After deletion is completed, the deleted account will no longer be able to sign in. Organization administrators should arrange transfer of ownership, required exports, and staff offboarding before requesting deletion of an owner account or workspace.

5. Contact

Send account and data deletion requests to support@xfatora.com. Xfatora will acknowledge the request, perform any required identity or authority verification, and explain the result and any data that must be retained.